FAQs

Frequently Ask Questions

What can we help you with today?

We specialize in creating customized itineraries throughout Guatemala, including private tours, transfers, domestic flights, accommodations, and activities. Whether you're interested in exploring Mayan ruins, climbing volcanoes, relaxing by Lake Atitlán, or immersing yourself in Guatemala’s vibrant culture, we’ve got you covered.

Booking a tour is simple! Browse our website, select the tour or itinerary that suits you, and fill out the inquiry form. If you don’t find a tour that suits you go to our Itinerary Builder and request a custom itinerary. Our team will contact you within 24 hours to finalize the details. Alternatively, you can email us or call us.

Yes, all our tours are private and tailored to your group’s preferences. This ensures a personalized experience where you can explore at your own pace.

Our guides are fluent in English and Spanish. If you require a guide in another language, please let us know in advance, and we’ll do our best to accommodate your request.

Absolutely! We offer family-friendly tours and can adjust itineraries to suit the needs and interests of travelers of all ages. Let us know if you need special arrangements for kids.

We provide comfortable, private transfers using air-conditioned vehicles for all tours and transfers. For larger groups, we offer minibuses or buses, ensuring everyone travels in comfort.

Yes! Please inform us of any dietary requirements or special requests when booking, and we’ll ensure they’re accommodated.

Guatemala is a beautiful and welcoming country, and we take safety very seriously. Our team carefully plans every detail of your trip, selecting safe accommodations, transportation, and activities. We also provide tips and updates to ensure your peace of mind.

Most visitors from the United States, Canada, the European Union, and many other countries can enter Guatemala without a visa for stays of up to 90 days. However, visa requirements can vary, so we recommend checking with your local Guatemalan consulate or embassy.

Guatemala is a year-round destination. The dry season (November to April) is ideal for outdoor activities, while the rainy season (May to October) brings lush green landscapes, especially around Lake Atitlán and the highlands.

Absolutely! We specialize in creating personalized itineraries to match your interests, schedule, and budget. Let us know what you’d like to experience, and we’ll craft a unique trip just for you, just go to our Itinerary Builder and fill out a form with your preferences.

Yes, we require a deposit to confirm your booking. The amount depends on the services included in your itinerary. The remaining balance is due before your trip. Full details will be provided during the booking process.

Our cancellation policy varies based on the services booked. You’ll receive all details during the booking process. We recommend purchasing travel insurance to protect against unforeseen changes.

While we do not book international flights, we are happy to assist with domestic flights within Guatemala as part of your itinerary.

We recommend packing lightweight, breathable clothing for warm weather, sturdy shoes for outdoor activities, and a jacket for cooler evenings, especially in the highlands. Don’t forget sunscreen, insect repellent, and a rain jacket if you’re visiting during the rainy season.

¡Por supuesto! En Guatemala Journeys estamos encantados de atenderle en español. Nuestro equipo está disponible para brindarle toda la información y el apoyo necesario en su idioma, asegurando que su experiencia sea cómoda y personalizada. No dude en contactarnos para cualquier consulta o asistencia.

Need help?

Don't hesitate to contact us for more information.

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